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A Brooklyn, N.Y., woman published a scathing review on Facebook Monday, accusing the local Joanna Cleaning Service of wrecking her apartment.
The smoking gun? A photo she posted that appears to show one of the cleaning women passed out on her floor after (presumably) polishing off Snow’s liquor: a bottle of Ketel One vodka and a bottle of Broker’s gin.
“On Aug. 27, I hired two cleaning ladies from Joanna’s Cleaning Service in Brooklyn to clean the common spaces of my apartment,” Snow wrote on her own Facebook page.
“I let them in and handed them $185 for the cleaning plus $60 tip, both in cash per Joanna’s email request. At 5:30 p.m., my roommate came home to the apartment door open and the pink shirt cleaning lady passed out face-down in the kitchen.”
“The other cleaner was long gone and the apartment door was left open with my keys missing.”
Snow claims she found her spice rack destroyed and coffee table flipped over. She included photographic evidence in the post, which clearly shows a ransacked kitchen and living room — the common areas Snow says she hired the service to clean.
In front of the refrigerator, and next to the smashed spice rack, is the reportedly unconscious house cleaner.
Snow also shared her email correspondence with the owner of the cleaning service, Joanna Otulszewska.
“I had some problems with my service today,” Snow wrote before revealing that her roommate said she spotted the women “hanging out on the sofa and doing nothing at 10 a.m.”
At one point they were even allegedly caught eating ice cream as well as taking a nap on the couch. Snow later realized that the cleaning lady who fled the scene took the house keys with her, so she had to hire an emergency locksmith to change her locks.
When Otulszewska reacted to Snow’s message with an apathetic response — offering a free cleaning session as payback for the incident — Snow struck back by sending an itemized list of the damage and demanding full payment before getting the authorities involved.
The fees — which included the cost of service, tip, lock replacement, and a new spice rack — totaled $427.29.
The situation escalated for almost two weeks, with Otulszewska challenging Snow’s compensation requests and even criticizing her for posting a photo of the passed-out employee, which is legal in New York.
Finally, on Sept. 10, Otulszewska emailed Snow a long, detailed excuse for her employees’ misbehavior. The maid’s husband had left her, Otulszewska claimed, and her teenage daughter was pregnant.
The stress caused the employee to lose control, the business owner suggested.
Incensed, Snow took to Yelp to leave another damning review about Joanna Cleaning. And that’s when things got really weird.
Snow soon received a message from a woman by the name of Joanna Sokolowska (not Otulszewska, though the names look similar), claiming to be the owner of Joanna Cleaning Service.
The person identifying herself as Otulszewska was an imposter and disgruntled former employee with bad intentions, Sokolowska claimed.
“I have nothing to hide,” Sokolowska now tells the New York Post. “[Oltuszewska] was working with us — an independent worker. She left and opened her company … I am 100 percent sure it was her.”
Sokolowska theorizes that the fired employee took the client list with her when she left.
Though Snow got the police involved, she claims in her Facebook post that officers refused to take a report.
To add insult to injury, the address listed by the offending company — 1111 4th Avenue in Brooklyn — appears to be bogus, according to Snow’s Yelp review, so she is unable to locate the offender and take her to small claims court or report her to the Better Business Bureau.
Despite hitting dead ends — and drawing the empathy of commenters on her now-viral Facebook post — Snow is determined to track down the culprits and seek justice.
“The end goal is finding an address to sue the business,” she told the Post.
••••••••••
Pet sitter shot gay porno in client’s house:
https://imgur.com/gallery/jHabLbu
Floridamanmakeslightsaber
Never pay the full amount upfront. Only tip when service is done. Cash only, too? Sketchy as hell.
usernametakenisthestoryofmylife
You pre-paid these services? Did you really think anything good could have come from this?
sleepingnudie
Wait wait wait. You cant just sneak a link about gay porn at the bottom like that. It's clearly the better story.
VivaToblerone
Hopefully Joanne Cleaning takes her to court, might have access to a better legal team. Then this lady will have an easier time sueing
jbsgroup
Why would they offer free cleaning as compensation? That's like giving someone a free burger because they said your burgers take like shit.
karmasamburg
When I hired services from people, I never paid first, you pay after the work is done. She's an idiot.
StopAskingMeForAnAccountImgurIWannaLurk
TrentQuanSing
A tip in general? *Scoffs in Australian*
TehWeinerWizard93
Never pay in advance. Ever. Lady should've known better. Should've done research.
smarbs2010
Um, is nobody going to say anything about the very last line of the post???
RMaybeth
You wanna know the REAL crime? $245 for cleaning 500 sq feet, THAT'S the crime!
wombatwobble
BBB is not a policing agency!
dontfuqtheworldupohwaityoudid
Sokolowska is still liable due to her inability to protect client information from a disgruntled employee. She should be held responsible.
uberarticuno
That's what I was thinking. It also sounds like they might know who it was, so should be where they're investigating.
IFindDelightInTheGruesomeAndGrim
If a disgruntled employee took a client list and that's how they ended up at this apartment that makes the original Joanna still liable.
snooabusiness
Wasn't this a music video?
ExtraRains
Be careful posting pics like this to facebook. Some insurances dont cover you if you post public photos to social media
DrRevHEEL
ArtemisArtemisArtemisArtemisArtemis
I live in Brazil. I wasn't aware that people paid that much for cleaning in the US. Here, a maid hired for an entire day for a 1 bedroom(1.2
ArtemisArtemisArtemisArtemisArtemis
makes around 150 Reais on averege (30-40 USD) + transportation costs. It might seem low, but the minimum wage here is less than 250 USD...
bekkayya
Cameras, insurance, locks on valuables. Without these even good people are tempted by opportunity.
urbanelo
NYPD does nothing but give traffic tickets I can count the times I’ve called the cops to have them not show up or do nothing if they arrive
Markleadguitar
I lived in Brooklyn. You can clean the entire fucking apartment in 20 minutes, they're that small.
aShogunNamedMarcus
When I come home to find my pet sitters filming gay porn in my livingroom
v
AngryLanguageMan
AGAIN?! I told you to Grindr is no place to hire help
CanadianOneDollarCoin
AlabasterSexington
Nrpain
Like any business they need to file taxes. All there tax ID should be on their web site. Get that and report them to the IRS.
RaelBrewster
Who the fuck pays a cleaning fee upfront, in cash? Let alone a damn tip
sayid
Why pay that much for something you can do yourself?
sayid
It’s an apartment y’all. Not a mansion.
lyricallove
Some people are disabled making cleaning difficult.
LitchLitch
Found the guy who still lives with mom
fivefingersnothumbs
People pay for oil changes and brake pad replacement too ... It's all about disposable income vs time value
GucciWheelchair
No shit right? If you let your house get that dirty to where you dont even want to clean it and hand the keys over to strangers
eion85
If your time is more valuable than the time it takes to clean and you have the disposable income why wouldn't you?
AlaSnackbar
Its pathetic on how the authorities react now a days.
FuzzyX
Since they were welcomed in this would be a civil and not criminal case. Drunk, fell over, broke some stuff.
Abekrampe
How do you aquire the full real name of a person not cooperating without involving authorities?
FuzzyX
Ask a Judge to subpoena the information where the holder is required to maintain and supply.
Abekrampe
How do you sopena someone you dont know the identity of?
ElPoloDiablo
I'm neither a lawyer nor American, but don't you guys have John Doe cases?
iupvotebadcomments
Id never hire a cleaning service period, unless i was there.
dovebair
Seriously unusual problem, but the cash demand was a big red flag
reuleaux
My parents have had the same cleaning ladies for about 6 years now. Sometimes they aren’t home and just leave the house unlocked
ironwolf6896
My mom does this job. This kind of thing pretty much never happens honestly, but it helps to get to know and trust your cleaner.
iupvotebadcomments
Pass, clean my own place lol.
ElPoloDiablo
I can see why you'd want a cleaning service. When moving out for instance, you probably have other things on your mind than cleaning
sotronics
Who the fuck pays $245 to clean a small ass apt.? Stupid.
ThisOneKid
It's New York. That's gotta be like, 5% the monthly cost of a studio up there
RMaybeth
its NYC, you get fisted for everything over there
FuzzyX
A crazy story. Paid a huge sum up front then left these stranger women all alone. The police saw she was welcomed in so a civil case.
PajamaStripes
Seriously. My lady is only $10/hr and she's amazing.
TimJDrake
Can I have her? Ours sucks.
BeryBigBongBoi
Give the poor lady a raise. If she deserves it.
PajamaStripes
I'm on a fixed income. She comes twice a week for 2 hours. But she has a lot of other clients, too.
KillemDuke
If the cleaning left with the key how is there a cop looking at her on the couch?
Jim89
There were two cleaning ladies...
TakeTheStairs
Still doesn't match up with the story of her being seen on the couch at 10am.im guessing cops came after she woke up but it was left out
Burritotally
yeah, i don't get it
ThisIsFrigglish
A fucking 30% tip?
glitterydildo
Exactly. Clearly im in the wrong business
CirB
Sounds like someone's trying to skirt tax / wages laws.
Imnotaclevergirl365
I wouldnt have tipped till the work was done
Mindjolt
It's just payment at that point. Tips are encouragement for good work, they could have done a perfect job or well this.
DougDeNasty
That is about the size of a regular circumcision
CannabyssMel
Also $185 is really high for just an apt kitchen/living room..
crasemanna
No, it isnt. Molly maid charges $114/hr and if this was the first time cleaning the apartment, 1.45 min is reasonable to deep clean
geesetreats
Cleaning is hard work, when you're not getting shittered and trashing the place
mfizz1e
It's probably even harder when you're getting shittered and trashing the place. Both seem counterproductive to cleaning.
loveisallwereallyhave
NYC
Quidseeker
Yeah, NYC, where everyone is special and entitled and need compensation before services are rendered.
loveisallwereallyhave
I didn't mean it like that. NYC is expensive.
macandcheese21
Cost of living is sky high. Service prices go up. That’s not entitlement, that’s basic economics. Cleaners barely scrape by no matter where
Quidseeker
Any service that requires a gratuity BEFORE you get service in order to do quality work is a farce, regardless of the economy involved.
Quidseeker
I know what you're saying but the subconscious image in my mind of NYC services is the expectant bellhop with the extended palm